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  Unit 4 Customer Service in Travel and Tourism (eUnit PDF download)



 
Author: Ray Youell
Publication Date: 8 September 2010
Format: PDF eBook Download 42 pages
 
EBOOK PDF INSTANT DOWNLOAD (4.9mb)
 
 

List Price: £5.99


Availability: Available to download now
Product Code: 1004
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Description
 
This is a PDF of Unit 4 Customer Service in Travel and Tourism available for instant download. It includes exactly the same material found in this unit in the textbook Travel & Tourism for BTEC Level 3 Book 1 (3rd edition) - an icebreaker, student activities, case studies, student test, assignment, etc. - but allows you to carry out full text searches for topics, link directly to all the websites featured in the unit and use images, tables and charts in your presentations.
 
Unit Overview
 
"Travel and tourism is all about working with people and a thorough understanding of the importance of excellent customer service is essential for anybody thinking of developing a career in the sector. Many companies offer very similar holidays and travel products, and it is often the way that it deals with its customers that sets one company apart from its competitors. Today, customers demand extremely high customer service standards from staff working in travel and tourism organisations.
 
This unit introduces you to the principles of customer service and the benefits it brings to organisations, customers and employees in travel and tourism. You will examine how travel and tourism organisations adapt customer service to meet the individual needs of different types of customers. The unit also considers the many skills needed to deliver effective customer service, such as presentation, communication and teamwork. You will also have the opportunity of applying customer service and selling skills in a practical way while completing this unit".
 
 
Also available in printed format in this book.
Author Information
 
Ray Youell has more than 25 years’ experience of the travel and tourism industry and academic work. He has been writing textbooks for more than 15 years and is regularly consulted by government departments and awarding bodies on a range of issues concerning travel and tourism teaching and learning. Professionally, Ray is a member of the Tourism Society and the Society of Authors.

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