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  Unit 15 Working as a Holiday Representative (eUnit PDF download)
 


 
Author: Ray Youell
Publication Date: 19 November 2010
Format: PDF eBook Download 34 pages
 
EBOOK PDF INSTANT DOWNLOAD (5.1mb)
 
 

ONLINE PRICE: £5.99


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Product Code: 1017
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Description
 
This is a PDF of Unit 15 Working as a Holiday Representative available for instant download. It includes exactly the same material found in this unit in the textbook Travel & Tourism for BTEC Level 3 Book 2 (3rd edition) - an icebreaker, student activities, case studies, student test, assignment, etc. - but allows you to carry out full text searches for topics, link directly to all the websites featured in the unit and use images, tables and charts in your presentations.
 
Unit Overview
 
"Holiday representatives play a vital role in the successful operation of a tour operator’s programme of holidays. A holiday representative (rep) is the holidaymakers’ first, and probably only, direct point of contact with the tour company. Working as a holiday rep is a very appealing job to many people thinking of a career in travel and tourism. It offers the chance to work abroad and help all types of customers enjoy their holidays to the full, but it is a very demanding and responsible job. Reps have to work long hours, deal with a host of enquiries from customers and sort out problems in a professional and efficient manner. Time off in the resort is very limited during the season and the job involves a certain amount of administration and basic accounting.

In this unit you will learn about the roles, duties and responsibilities of different types of holiday representatives who work overseas. The unit also gives you the opportunity to examine the legal responsibilities of reps and the part they play in providing a healthy and safe holiday environment for customers. You will also have the chance to practise your social, customer service and selling skills when dealing with a range of situations that reps encounter, such as organising a welcome meeting for guests".

 
Also available in printed format in this book.
Author Information
 
Ray Youell has more than 25 years’ experience of the travel and tourism industry and academic work. He has been writing textbooks for more than 15 years and is regularly consulted by government departments and awarding bodies on a range of issues concerning travel and tourism teaching and learning. Professionally, Ray is a member of the Tourism Society and the Society of Authors.

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