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  Unit 9 Retail Travel Operations (eUnit PDF download)



 
Author: Ray Youell
Publication Date: 8 September 2010
Format: PDF eBook Download 36 pages
 
EBOOK PDF INSTANT DOWNLOAD (3.8mb)
 
 

List Price: £5.99


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Product Code: 1009
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Description
 
This is a PDF of Unit 9 Retail Travel Operations available for instant download. It includes exactly the same material found in this unit in the textbook Travel & Tourism for BTEC Level 3 Book 1 (3rd edition) - an icebreaker, student activities, case studies, student test, assignment, etc. - but allows you to carry out full text searches for topics, link directly to all the websites featured in the unit and use images, tables and charts in your presentations.
 
Unit Overview
 
"Retail travel is one of the most vibrant and visible industries in the travel and tourism sector – we are all familiar with travel agencies on our high streets. Thousands of UK travel agencies offer a variety of holidays, flights and other travel services to a wide range of leisure customers. Retail travel is a very competitive industry, with many well-known companies and many smaller, independent agents all working hard to tempt customers to buy their products and services. The retail travel industry is going through a period of considerable change at the moment, influenced by company mergers and new technologies such as the internet, mobile technology and call centre operations. Companies must constantly evolve in order to meet the ever-changing needs of their leisure travel customers.

In this unit you will explore the environment in which retail travel agents operate and learn about their operational practices. You will also investigate how retail travel agents try to gain a competitive advantage over their rivals. You will have the opportunity to develop your practical skills by selecting, costing and providing information on package and tailor-made holidays for leisure travel customers".

 
Also available in printed format in this book.
Author Information
 
Ray Youell has more than 25 years’ experience of the travel and tourism industry and academic work. He has been writing textbooks for more than 15 years and is regularly consulted by government departments and awarding bodies on a range of issues concerning travel and tourism teaching and learning. Professionally, Ray is a member of the Tourism Society and the Society of Authors.

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