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Unit 4 Customer Service in Travel and Tourism eUnit (2010 specifications)

3 for 2
Unit 4 Customer Service in Travel and Tourism eUnit (2010 specifications)
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Our Price:  £9.99
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Product:  1004
Author  Ray Youell
Publication Date  8 September 2010
Format  eBook PDF
Extent  42 pages

Unit 5 Marketing Travel and Tourism Products and Services eUnit (2010 specifications)Unit 5 Marketing Travel and Tourism Products and Services eUnit (2010 specifications)

Mix & Match! - 3 for 2 on all Level 3 eUnits! Choose from 21 popular topics - add any 3 eUnits to your basket and pay for just 2 (automatic discount applied at checkout). Or buy 6 for 4 or even all 21 for the price of 14!


This is a PDF of Unit 4 Customer Service in Travel and Tourism available for instant download. It includes exactly the same material found in this unit in the textbook Travel & Tourism for BTEC Level 3 Book 1 (3rd edition) - by Ray Youell an icebreaker, student activities, case studies, student test, assignment, etc. - but allows you to carry out full text searches for topics and link directly to all the websites featured in the unit. 
 
Unit Overview
 
This unit introduces you to the principles of customer service and the benefits it brings to organisations, customers and employees in travel and tourism. You will examine how travel and tourism organisations adapt customer service to meet the individual needs of different types of customers. The unit also considers the many skills needed to deliver effective customer service, such as presentation, communication and teamwork. You will also have the opportunity of applying customer service and selling skills in a practical way while completing this unit.
 
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  1. eBook for personal use by single user - this PDF can be read on a PC, tablet or mobile by a single purchaser. Printing is allowed, but uploading to a VLE network is strictly prohibited.
  2. eBook to upload to a VLE network (12-month licence) - this PDF can be uploaded to a secure, closed VLE network and accessed by staff and students at the purchasing institution for one year from the date of purchase. Printing is allowed.
  3. eBook to upload to a VLE network (24-month licence) - this PDF can be uploaded to a secure, closed VLE network and accessed by staff and students at the purchasing institution for two years from the date of purchase. Printing is allowed.

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Also available in printed format in this textbook.

Ray Youell has more than 25 years’ experience of the travel and tourism industry and academic work. He has been writing textbooks for more than 15 years and is regularly consulted by government departments and awarding bodies on a range of issues concerning travel and tourism teaching and learning. Professionally, Ray is a member of the Tourism Society and the Society of Authors.

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