Customer Service in Travel & Tourism Resources

Importance of customer feedback NEW! Subscriber Content
'Going the extra mile' customer service video NEW! Subscriber Content
Excellence in customer service video  Subscriber Content
Principles of excellent customer service  Subscriber Content
Customer service in travel and tourism case study  Subscriber Content
Titanic Belfast customer service video  Subscriber Content
Customer service index 2019 video Subscriber Content
Customer service index 2018 video  Subscriber Content
Stages of selling in travel and tourism student activity  Subscriber Content
ABTA's holiday complaints process video  Subscriber Content
Dealing with complaints factsheet  Subscriber Content
Thomson customer service training video  Subscriber Content
Customer service policies student activity Subscriber Content
Range of customer service situations student activity Subscriber Content
WorldHost Customer Service Training video  Subscriber Content
British Airways resource pack Subscriber Content
Customer service student activity Subscriber Content
Customer service in travel and tourism icebreaker  Free
Assistance for airline passengers with special needs - video  Subscriber Content
Customer service at the Wales Millennium Centre Free
BTEC Level 3 Customer Service in Travel and Tourism assignment Subscriber Content

Customer service at Madame Tussauds

Free
BTEC Level 3 Customer Service in Travel and Tourism weblinks

Subscriber Content

Blank customer service report form Free
BTEC Level 3 Unit 4 eBook - Customer Service in Travel & Tourism Buy Online
Customer service at the National Maritime Museum Greenwich Free
Welcome Host customer service training - video Subscriber Content
The customer journey - video (update in progress ...) Subscriber Content
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