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Unit 15 Working as a Holiday Representative eUnit (2010 specifications)

3 for 2

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Product: 1017
Author: Ray Youell
Publication Date: 19 November 2010
Format: eBook PDF
Extent: 34 pages

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This is a PDF of Unit 15 Working as a Holiday Representative available for instant download. It includes exactly the same material found in this unit in the textbook Travel & Tourism for BTEC Level 3 Book 2 (3rd edition) by Ray Youell - an icebreaker, student activities, case studies, student test, assignment, etc. - but allows you to carry out full text searches for topics and link directly to all the websites featured in the unit.

Unit Overview

In this unit you will learn about the roles, duties and responsibilities of different types of holiday representatives who work overseas. The unit also gives you the opportunity to examine the legal responsibilities of reps and the part they play in providing a healthy and safe holiday environment for customers. You will also have the chance to practise your social, customer service and selling skills when dealing with a range of situations that reps encounter, such as organising a welcome meeting for guests.

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Ray Youell has more than 25 years’ experience of the travel and tourism industry and academic work. He has been writing textbooks for more than 15 years and is regularly consulted by government departments and awarding bodies on a range of issues concerning travel and tourism teaching and learning. Professionally, Ray is a member of the Tourism Society and the Society of Authors.

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Unit 15 Working as a Holiday Representative

Saturday, 29 September 2012 | Cheryl-Wilkinson-Rhos-on-Sea-UK

An excellent resource as i did not require all the units included in the book so excellent for what i needed

2 of 2 people found this review helpful.

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