This is a PDF of Unit 9 Retail Travel Operations available for instant download. It includes exactly the same material found in this unit in the textbook Travel & Tourism for BTEC Level 3 Book 1 (3rd edition)
by Ray Youell - an icebreaker, student activities, case studies, student test, assignment, etc. - but allows you to carry out full text searches for topics and link directly to all the websites featured in the unit.
In this unit you will explore the environment in which retail travel agents operate and learn about their operational practices. You will also investigate how retail travel agents try to gain a competitive advantage over their rivals. You will have the opportunity to develop your practical skills by selecting, costing and providing information on package and tailor-made holidays for leisure travel customers.
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