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Introduction to Cabin Crew eBook

Introduction to Cabin Crew eBook
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Product:  cabin-e
Author  Beverley Goodman
Publication Date  1 April 2015
Format  eBook PDF
Extent  96 pages

The purpose of this eBook (digital download - not a printed book) written by Beverley Goodman is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals.

The eBook is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The eBook is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews.

Units covered in the book:

•  Unit 1: Working as cabin crew
•  Unit 2: Airline health, safety and security
•  Unit 3: Aircraft emergency situations
•  Unit 4: Dealing with passengers on board an aircraft
•  Unit 5: Cabin service – selling techniques
•  Unit 6: Making passenger announcements on board an aircraft
Before embarking on a successful teaching career, Beverley Goodman worked as a member of cabin crew for the UK’s largest charter airline. She progressed from a junior role to recruiting, training and managing other cabin crew for the 12 years she was with the company. This wealth of experience provided an excellent foundation for 20 years of teaching vocational travel and tourism courses.

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