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Good resources
Wednesday, 20 April 2022  |  Shelley

Heard about these via a BTEC training event. The tourism statistics section is helpful and the videos. More on current issues would be good.

Unit 1 ebook
Tuesday, 1 March 2022  |  Jenny

Student access was via our VLE. Has up to date info which is sometimes hard to find. Overall a useful resource for our students.

Introduction to Cabin Crew Textbook

Introduction to Cabin Crew Textbook
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Our Price:  £14.99
  (3 Reviews)


Availability: In stock, normally despatched within 24 hours

Product:  ISBN9780957628427
Author:  Beverley Goodman
Publication Date:  1 April 2015
Format:  Paperback
Extent:  96 pages

The purpose of this book written by Beverley Goodman is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals.

The book is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The book is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews.

Units covered in the book:

•  Unit 1: Working as cabin crew
•  Unit 2: Airline health, safety and security
•  Unit 3: Aircraft emergency situations
•  Unit 4: Dealing with passengers on board an aircraft
•  Unit 5: Cabin service – selling techniques
•  Unit 6: Making passenger announcements on board an aircraft
Before embarking on a successful teaching career, Beverley Goodman worked as a member of cabin crew for the UK’s largest charter airline. She progressed from a junior role to recruiting, training and managing other cabin crew for the 12 years she was with the company. This wealth of experience provided an excellent foundation for 20 years of teaching vocational travel and tourism courses.

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Coronavirus - There are some delays to textbook deliveries in the current circumstances

  • UK orders are normally despatched within 24 hours and delivered within 3-5 working days.
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Average Rating (3 Reviews):  
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Friday, 19 May 2017  | 

Good textbook for our students and very detailed teaching resources

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2 of 2 people found this review helpful.

Introduction to Cabin Crew
Friday, 8 May 2015  | 

A very useful guide to the cabin crew role, with lots of activities to support class tasks. Looking forward to the tutor support packs.

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4 of 4 people found this review helpful.


We're pleased to report that all 6 digital Teaching Packs are now available from this website.

At last!
Wednesday, 8 April 2015  | 

At long last a textbook for air cabin crew! Can't wait for the teaching resources. Thanks


3 of 4 people found this review helpful.


We're pleased to report that all 6 digital Teaching Packs are now available from this website.

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